Privacy Policy
Effective Date: August 31, 2026
FloorLabs Epoxy (“FloorLabs Epoxy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting an estimate, contacting our team, or otherwise interacting with our business.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.
1. Information We Collect
When you interact with the FloorLabs Epoxy website, we may collect information that you voluntarily provide, including:
First and last name
Email address
Phone number
Information about your flooring or epoxy project
Property or project details included in your inquiry
Any other information you submit through our website contact or estimate forms
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, referring website, and general website usage information.
2. How We Use Your Information
FloorLabs Epoxy may use the information we collect to:
Respond to inquiries and requests for free estimates
Contact you regarding your flooring, coating, countertop, or related project
Provide and coordinate requested services
Prepare project information and estimates
Communicate about scheduled services and appointments
Respond to questions, comments, or requests
Improve our website, services, and customer experience
Administer our referral program
Maintain business and customer records
Comply with applicable legal and regulatory requirements
Protect our business, website, customers, and users from fraudulent or unauthorized activity
We do not use information submitted through our website for purposes unrelated to our business operations unless permitted or required by law.
3. Website Forms and Communications
If you submit your name, email address, phone number, or project information through a FloorLabs Epoxy contact or estimate form, we may use that information to respond to your request.
By submitting your contact information, you understand that FloorLabs Epoxy may contact you regarding your inquiry or requested services.
If you provide a telephone number, standard message and data rates may apply to text messages sent by your mobile carrier. Message frequency will vary based on your interactions with FloorLabs Epoxy. You may opt out of text communications at any time by following the instructions provided in the applicable message or by contacting us directly.
4. Cookies and Website Technologies
Our website and third-party service providers may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use the website and to help improve website functionality and performance.
These technologies may collect information such as pages viewed, time spent on the website, browser type, device information, and general website activity.
You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain website functionality.
5. Third-Party Services
FloorLabs Epoxy may use third-party website, analytics, communication, scheduling, advertising, hosting, or other technology providers to support our business operations.
These third parties may process information on our behalf as necessary to provide their services. Their handling of information may also be subject to their own privacy policies and terms.
FloorLabs Epoxy does not sell your personal information simply because you submit an inquiry or request an estimate through our website.
6. Information Sharing
We may share personal information when reasonably necessary to:
Provide requested services
Communicate with you about your project
Work with service providers that support our business
Process or administer business transactions
Comply with legal obligations or lawful requests
Protect the rights, property, safety, and security of FloorLabs Epoxy, our customers, or others
We do not intend to sell personal information collected through our website to third parties for their independent marketing purposes.
7. Data Security
FloorLabs Epoxy takes reasonable measures to protect information submitted through our website and used in our business operations.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.
8. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, provide services, resolve disputes, enforce agreements, or comply with applicable legal requirements.
9. Children's Privacy
Our website and services are intended for adults and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
10. External Websites
Our website may contain links to third-party websites or services. FloorLabs Epoxy is not responsible for the privacy practices, content, or security of websites operated by third parties.
We encourage visitors to review the privacy policies of any third-party websites they choose to visit.
11. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.
To make a privacy-related request, contact FloorLabs Epoxy using the information below. We may need to verify your identity before completing certain requests.
12. Changes to This Privacy Policy
FloorLabs Epoxy may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, technology, or applicable laws.
When changes are made, the updated policy will be posted on this page with a revised effective date.
13. Contact FloorLabs Epoxy
If you have questions about this Privacy Policy or how FloorLabs Epoxy handles personal information, please contact us:
FloorLabs Epoxy
Monroe, Ohio 45050
Phone: (513) 846-4429
Website: floorlabsepoxy.com
FloorLabs Epoxy provides professional epoxy flooring and custom epoxy surface services throughout Monroe, Fairfield, Mason, West Chester, Indian Hill, Madeira, Loveland, Lebanon, Springdale, Hamilton, Sharonville, Montgomery, and surrounding Cincinnati-area communities.